About
Press, media, podcasts
I’m occasionally invited to contribute to podcasts, interviews and published articles, sharing personal perspectives on digital strategy, service design, customer experience and innovation.

Press and Media
I have contributed to national newspaper tech and innovation supplements, business and design publications, online and offline, since 2001. See a selection below.
Business Eye
Opinion and industry expert writer 2007 to present.
Business Plus
Opinion and industry expert writer 2001 to 2010.
Irish Independent & Digital Ireland
Opinion and industry expert writer for Irish Independent’s eThursday (weekly), and Digital Ireland (monthly) supplements, in conjunction with Silicon Republic, 2005 to 2010.

Sync NI
Opinion and industry expert writer 2018 to present.
Podcasts

Happiness Index with Matt Phelan
A conversation with Matt Phelan on measuring human happiness, data with empathy, and what truly motivates people at work.

The Public Eye Business Podcast with Sarah Travers
Joining Sarah Travers to talk customer experience, building trust in business, and putting people at the heart of design.

Marketing vs the World with Abbie Dando
A lively chat with Abbie Dando on marketing, brand, and why great customer experience is everyone’s job.

The Exit Plan Podcast with Barnaby Cook
Selling A UX Agency During The Pandemic with Gareth Dunlop, Fathom








































