Consulting

I help organisations mature CX, UX and product design practices by aligning process and culture with broader organisational and product goals, developing strategy and supporting implementation.

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Consulting and Fractional CXO

I provide UX and CX leadership to ambitious businesses, working with boards and senior teams to mature UX practices. This can be delivered on a project-by-project consultancy basis, or as part of a Fractional Chief Experience Officer role. My work includes strategy development and implementation support and covers areas such as the following:

Benchmarking
Maturity assessment
Culture
Process

Structure
Resourcing
Measurement
Leadership

Get in touch with a brief

Advisory

As well as working with senior executive teams, I provide board advisory and NED services to businesses for whom customer experience, design thinking and innovation are key elements of growht and business success. My NED and advisory roles centre around the following types of business:

Software as a service
Product

Agencies
Not-for-profit

Contact me about a NED opportunity

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As the market becomes increasingly seduced by what technology can do, less and less attention is being paid to how the customer might wish to use technology. Gareth fills this gap with a relentless focus on the user experience and all effort directed to how that experience can be made better.

Professor Mark Durkin

Pro Vice Chancellor, Partnerships and Enterprise, The Open University

As the market becomes increasingly seduced by what technology can do, less and less attention is being paid to how the customer might wish to use technology. Gareth fills this gap with a relentless focus on the user experience and all effort directed to how that experience can be made better.

Professor Mark Durkin

Pro Vice Chancellor, Partnerships and Enterprise, The Open University

As the market becomes increasingly seduced by what technology can do, less and less attention is being paid to how the customer might wish to use technology. Gareth fills this gap with a relentless focus on the user experience and all effort directed to how that experience can be made better.

Professor Mark Durkin

Pro Vice Chancellor, Partnerships and Enterprise, The Open University

One of the deepest thinking, logical and pragmatic leaders I've worked with. An excellent orator, able to both amuse and inspire a crowd. He's my 'go-to' guy when I need a good sounding board. His ability to find the root of a problem and reflect on the solution is a great skill when filtering the signal from the noise.

Niall McKeown

Founder and CEO, Ionology

Gareth has been thinking about UX, CX and design performance long before they were mainstream topics. I have heard him speak, read his writing and witnessed his consulting efforts over the span of two decades. His consulting is strategic, relevant and accessible and his writing and speaking are punchy, lucid and humorous. If you want to connect your company’s strategic objectives to its design and innovation processes, hire Gareth to help!

Fergal O'Byrne

CEO, Irish Internet Association (former)

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