Speaking
Previous speaking engagements
View a list of the key events I’ve spoken at, download slides where available, and click through to watch my talks.
2025
NI Dev Conf
Four things you misunderstand about your users
ICC, Belfast, Northern Ireland
Nov 2025
NI Dev Conf
Four things you misunderstand about your users
ICC, Belfast, Northern Ireland
Nov 2025
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
Helping merchants achieve their goals with data and insights
Digital Safari
Helping merchants achieve their goals with data and insights
2024
NI Dev Conf
It just works - from working to working well
ICC, Belfast, Northern Ireland
Nov 2024
NI Dev Conf
It just works - from working to working well
ICC, Belfast, Northern Ireland
Nov 2024
Agency Team Day
Decision Intelligence - getting on top of bias and noise
Agency Team Day
Decision Intelligence - getting on top of bias and noise
Go Succeed Conference
Driving growth through customer experience
Go Succeed Conference
Driving growth through customer experience
Growth Summit
Using design thinking to get s--t done
Growth Summit
Using design thinking to get s--t done
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
Modern Marketing Conference
The four things you misunderstand about your users
Digital Culture
Ulster University, Belfast, Northern Ireland
Jan 2024
Modern Marketing Conference
The four things you misunderstand about your users
Digital Culture
Ulster University, Belfast, Northern Ireland
Jan 2024
2023
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
2022
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
Innovating to Unlock Sales Growth
CX as a driver of growth and innovation
Innovating to Unlock Sales Growth
CX as a driver of growth and innovation
Learning Lab
The transformed customer – using CX to drive innovation
Learning Lab
The transformed customer – using CX to drive innovation
2021
Digital DNA
The first 10,000 days the next 10,000 days
Digital DNA
The first 10,000 days the next 10,000 days
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
2020 and earlier
3XE Data and analytics
Optimising conversion through problem solving
3XE Data and analytics
Optimising conversion through problem solving
Customer Centricity Week
Start with the customer and work backwards
Customer Centricity Week
Start with the customer and work backwards
The Tomorrow Lab presents
The problem with content marketing is still content
The Tomorrow Lab
Belfast, Northern Ireland
Sep 2019
The Tomorrow Lab presents
The problem with content marketing is still content
The Tomorrow Lab
Belfast, Northern Ireland
Sep 2019
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
Digital Safari
The transformed customer – using CX to drive innovation
UX Scotland
The magic of UX – exposing bias through the medium of magic
UX Scotland
The magic of UX – exposing bias through the medium of magic
3XE UX
Don’t be data driven – humanise the numbers!
3XE UX
Don’t be data driven – humanise the numbers!
Happiness and Humans
Incorporating vision and purpose into culture
Happiness and Humans
Incorporating vision and purpose into culture
European Service Design Summit for Luxatia
Service design’s contribution to peace-building in post-conflict Belfast
European Service Design Summit for Luxatia
Service design’s contribution to peace-building in post-conflict Belfast
3XE Search and conversion
To the website through the website
3XE Search and conversion
To the website through the website
UX Cambridge
The magic of UX – exposing bias through the medium of magic
UX Cambridge
Cambridge, England
Sep 2018
UX Cambridge
The magic of UX – exposing bias through the medium of magic
UX Cambridge
Cambridge, England
Sep 2018
Human Computer Interaction Conference
Humanising data to improve design performance
Human Computer Interaction Conference
Humanising data to improve design performance
The Tomorrow Lab Presents
The future of experience design
The Tomorrow Lab
Belfast, Northern Ireland
May 2018
The Tomorrow Lab Presents
The future of experience design
The Tomorrow Lab
Belfast, Northern Ireland
May 2018
SMART Retail for SMART Global
Start with the customer and work backwards
SMART Global
Holywood, Northern Ireland
Sep 2017
SMART Retail for SMART Global
Start with the customer and work backwards
SMART Global
Holywood, Northern Ireland
Sep 2017
The Tomorrow Lab Presents
Start with the customer and work backwards
The Tomorrow Lab
Belfast, Northern Ireland
Sep 2017
The Tomorrow Lab Presents
Start with the customer and work backwards
The Tomorrow Lab
Belfast, Northern Ireland
Sep 2017
Digital DNA
The importance of UX leadership
Digital DNA
Belfast, Northern Ireland
Jun 2017
Digital DNA
The importance of UX leadership
Digital DNA
Belfast, Northern Ireland
Jun 2017
RD07 Conference
Digital leadership in tourism through transformation
RD07 Conference
Digital leadership in tourism through transformation
3XE Mobile and data marketing
Improving the mobile experience
3XE Mobile and data marketing
Improving the mobile experience
Belfast Design Week 2015
The importance of UX leadership
Belfast Design Week 2015
The importance of UX leadership
Senior Management leadership strategy day
The digital future of tourism
Senior Management leadership strategy day
The digital future of tourism
Annual Management and Leadership Conference
UX leadership and its role in strategy
Annual Management and Leadership Conference
UX leadership and its role in strategy
BelTech
The importance of UX leadership
BelTech
The importance of UX leadership
EMEA Summit
The future of digital
EMEA Summit
The future of digital
Book me to speak
If you are planning an event and want something thoughtful, practical and relevant to your audience, please get in touch. You’ll quickly know if I’m the right fit after a short follow-up conversation.
Book me to speak
If you are planning an event and want something thoughtful, practical and relevant to your audience, please get in touch. You’ll quickly know if I’m the right fit after a short follow-up conversation.
Subscribe to my DecisionIQ™ newsletter
Design better products and services, foster better cultures, digitally transform more effectively and embrace innovation more deliberately with DesignIQ™. Delivered monthly to your inbox. You'll only get the good stuff. I won't spam you. I will never share your email address.
Contact
Email me hello at dunlop dot co dot uk
Subscribe to my DecisionIQ™ newsletter
Design better products and services, foster better cultures, digitally transform more effectively and embrace innovation more deliberately with DesignIQ™. Delivered monthly to your inbox. You'll only get the good stuff. I won't spam you. I will never share your email address.
Contact
Email me hello at dunlop dot co dot uk
Subscribe to my DecisionIQ™ newsletter
Design better products and services, foster better cultures, digitally transform more effectively and embrace innovation more deliberately with DesignIQ™. Delivered monthly to your inbox. You'll only get the good stuff. I won't spam you. I will never share your email address.
Contact
Email me hello at dunlop dot co dot uk
Subscribe to my DecisionIQ™ newsletter
Design better products and services, foster better cultures, digitally transform more effectively and embrace innovation more deliberately with DesignIQ™. Delivered monthly to your inbox. You'll only get the good stuff. I won't spam you. I will never share your email address.
Contact
Email me hello at dunlop dot co dot uk